1st Aug 2011
Day 28
The quality of listening is very important in the process of communication. How do you listen when someone talks to you? What is the quality of your listening? Do you feel restless and butt in when others speak to you?
If you do all these, stop!
Listening is different from hearing. The difference lies in the quality. There are two types of listening: active listening and passive listening. Active listening will make encourage the communicator to speak to you. Passive listening will discourage him. Active listening is also called `whole body listening'. In this the listener also participates in the communication process.
For active listening, the following parameters are important:
v Your body language
v Your eye contact with the communicator
v Asking relevant questions and clarifications
v Paraphrasing what the communicator says
v Facial expression
You may not know how you listen. From today, be conscious and look for the above in you when you listen to someone. Ask your close friends to give this feedback on the quality of your listening.
Most importantly, do active listening when they give the feedback!
Try this today!
N C Sridharan
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