23rd March 2010
"Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders…. Make the fault easy to correct. Make the other person happy about doing what you suggest."
—Dale Carnegie
The higher up you go in life, you will have to be dealing with more of people's problem than of technical problems. It is hot how much you can work. What is even more important is how you can get the work form others. The day of carrot and stock is gone. Today we are talking about empowerment and motivation.
We are entrusted with various types of resource such as money, machine, material etc. managing the human resource the most important skill since this is the only resource with feeling and ego. We can manipulate the other resources, but people have to be handled sensitively.
People will make mistakes knowingly or unknowingly. But the way to correct them is very important. We should deal with people's mistake tactfully without hurting their ego and feeling. Ignoring these parameters and getting their compliance through use of authority and power may yield immediate result. But they will go back to their normal behaviour. We will have not time to constantly supervise them.
We should deal with people's mistake knowing fully that they have self respect, self worth and self image. Any corrective action without taking these parameters will be counter productive.
With this in mind, try to understand the above quotation and implement the same.
N C Sridharan
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